Payment Terms

All payments are to be made by BACS. For the reference please use reference number on your booking confirmation.

Name on the account: Andrew Roberts

Account Number: 82652589

Sort Code: 53-81-18

Natwest

To secure your place on a course, the following is required:

• Fully completed booking form 
• Either payment in full or a non-refundable deposit of £50

The final balance is due 6 weeks before the start of the course. If you have to cancel with inside the 6 weeks of the course commencing. please see cancellation terms. 

Group Bookings

For all group booking please email us. Any group booking will be made secure by a 25% deposit and full payment to be made 6 weeks before course commences.

Course Fees

All certification fees are covered in the cost of the course. For some courses equipment is included in the course. This will be confirmed in the booking process. For any courses that don't include equipment, please see equipment hire page.

Not Included in Course fees:

• Parking fees
• Any accommodation fees
• Meals 
• Launch fees

Cancellation terms

Cancellations by you

We understand that things can change suddenly with work commitments and family life. You cancel before the 6 weeks you'll receive a refund. 4 - 6 weeks you'll receive 50% refund and 4 weeks or less 100% of your payment will be retained by AR-Coaching. If we managed to fill your place on the course you'll receive 50% refund. All deposits are non-refundable.

Cancellations by AR-Coaching

AR-Coaching reserve the right to cancel a course at not less than 14 days notice. If we believe that there is insufficient numbers to run the course. Where we cancel the course prior to its start, you will be offered the following options:

•  a full refund of course fees paid
• an alternative course on same dates or same course on a different set of dates.

Policy for Individuals Under 18 Years of Age

All participants under the age of 18 must accompanied by either parent or guardian during the activity. the parent or guardian needs to be aware and accept the risk of the adventurous activity taken place and satisfy themselves accordingly. 
 

Insurance

Due to the nature of the environments and activities taking place, you must expect these activities to be of an adventurous and physical nature. When booking onto Courses / Activities customers are expected to be in good health. When completing the booking form you must complete the medical section. If you have any previous injuries or any information relating to medical condition or injury that could have or be effected, these must be declared at time of booking. All taking part in a Course / Activity must deem themselves capable to take part. AR-Coaching reserve the right to refuse a booking on medical grounds if this could have affect on safety or the customers own health. 

Personal Insurance - We recommend that all taking part in adventurous activities take out personal insurance.

Equipment Insurance - Any equipment hired from AR-Coaching is on the basis that damages and losses are solely the responsibility of the customer. We do recommend taking out your own insurance to cover the cost of damages and losses.

We do ask that you take care of any equipment hired. We ask for crafts not to be dragged over sharp rocks, ensure all air bags are inflated and report any damaged immediately.

Equipment

For all courses you are expected to have your own equipment. For Safety courses we will provide access to towlines, throwlines if required. 

If you don't have access to a craft, we do have a very small selection of equipment that can be hired.

Boats (Kayak, Canoe and Sit on top) - £30 for 1 day, £45 for 2 days, £60 for 3 days

Stand Up Paddleboards - £20 for 1 day, £30 for 2 days, £40 for 3 days

Paddles (Kayak, Canoe, SUP) £5 for 1 day, £10 for 2/3 days

As we only have a small selection of spare equipment, to ensure we are able to assist. Please let me know when booking.

With all equipment hired this is on the basis that any damages or loss caused is solely the responsibility of the customer and would expect the customer to pay for repair or replacement.

AR-Coaching and Staff are not under any liability for any damages or loss to personal property whilst attending courses.

Privacy Notice

This is the privacy notice of AR-Coaching. (‘we’, ‘our’, or ‘us’).

Introduction

1. This notice describes how we collect, store, transfer and use personal data. It tells you about your privacy rights and how the law protects you.

In the context of the law and this notice, ‘personal data’ is information that clearly identifies you as an individual or which could be used to identify you if combined with other information. Acting in any way on personal data is referred to as ‘processing’.

1. This notice applies to personal data collected through our website and through social media platforms and online retail platforms, including AR-Coaching.co.uk, e.g. Facebook, Instagram.
2. Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.

Personal data we process

1. How we obtain personal data
   • you have directly provided to us

The information we process about you includes information:

• as a result of monitoring how you use our website or our services

1. Types of personal data we collect directly
   • personal identifiers, such as your first and last names, your title and your date of birth

When you use our website, our services or buy from us, we ask you to provide personal data. This can be categorised into the following groups:

• contact information, such as your email address, your telephone number and your postal addresses for billing, delivery and communication.
• payment information, such as a debit or credit card number and expiry date and bank account details
• records of communication between us including messages sent through our website, email messages and telephone conversations
• marketing preferences that tell us what types of marketing you would like to receive

In addition, we may also process:

• documentation that confirms the qualifications you advertise as holding

1. Types of personal data we collect from third parties
2. We confirm some of the information you provide to us directly using data from other sources. We also add to the information we hold about you, sometimes to remove the need for you to provide it to us and sometimes in order to be able to assess the quality of the services you offer.
3. The additional information we collect can be categorised as follows:

• information that confirms your identity
• business information, including your business trading name and address, your company number (if incorporated), and your VAT number (if registered)
• information that confirms your contact information
• reviews and feedback about your business on other websites through which you sell your services
• unsolicited complaints by other users

1. Types of personal data we collect from your use of our services
2. By using our website and our services, we process:

• your username and password and other information used to access our website and our services
• usage information, including the frequency you use our services, the pages of our website that you visit, whether you receive messages from us and whether you reply to those messages
• transaction information that includes the details of the products services you have bought from us and payments made to us for those services
• your preferences to receive marketing from us; how you wish to communicate with us; and responses and actions in relation to your use of our services.

1. Our use of aggregated information

We may aggregate anonymous information such as statistical or demographic data for any purpose. Anonymous information is that which does not identify you as an individual. Aggregated information may be derived from your personal data but is not considered as such in law because it does not reveal your identity.

For example, we may aggregate usage information to assess whether a feature of our website is useful.

However, if we combine or connect aggregated information with your personal data so that it can identify you in any way, we treat the combined information as personal data, and it will be used in accordance with this privacy notice.

1. If you do not provide personal data we need

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform that contract.

In that case, we may have to stop providing a service to you. If so, we will notify you of this at the time.

1. Information we process because we have a legal obligation

Sometimes, we must process your information in order to comply with a statutory obligation.

For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.

This may include your personal data.

1. Information we process to protect vital interests

In situations where processing personal information is necessary to protect someone’s life, where consent is unable to be given and where other lawful bases are not appropriate, we may process personal information on the basis of vital interests.

For example, we may inform relevant organisations if we have a safeguarding concern about a vulnerable person.

How and when we process your personal data

1. Your personal data is not shared
2. We do not share or disclose to a third party, any information collected through our website.
3. Information you provide
   • tagging an image

Our website allows you to post information with a view to that information being read, copied, downloaded, or used by other people.

For example, when you leave a review or post a message on our website, we reasonably assume that you consent for the message to be seen by others. We may include your username with your message, and your message may contain information that is personal data.

Other examples include:

• clicking on an icon next to another visitor’s message to convey your agreement, disagreement or thanks

In posting personal data, it is up to you to satisfy yourself about the privacy level of every person who might use it.

We do not specifically use this information except to allow it to be displayed or shared.

We do store it, and we reserve a right to use it in the future in any way we decide.

We provide you with a public profile page, the information on which may be indexed by search engines or used by third parties. The information you provide on that profile page may be made available to the public.

Once your information enters the public domain, we have no control over what any individual third party may do with it. We accept no responsibility for their actions at any time.

Provided your request is reasonable and there is no legal basis for us to retain it, then at our discretion we may agree to your request to delete personal data that you have posted. You can make a request by contacting us at andy@ar-coaching.co.uk. 

1. Disputes between users

In the event of a dispute between you and another user, provided that you consent, we may share your basic personal data, business information and contact information with the other user.

At our discretion, we may share other information to enable the dispute to be resolved through litigation or alternative dispute resolution methods.

1. Encryption of data sent between us
2. We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.
3. Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.
4. Delivery of services using third party communication software

With your consent, we may communicate using software provided by a third party such as Facebook (WhatsApp), Apple (Facetime), Microsoft (Skype) or Zoom Video Communications (Zoom).

Such methods of communication should secure your personal data using encryption and other technologies. The providers of such software should comply with all applicable privacy laws, rules, and regulations, including the GDPR.

1. If you have any concerns about using a particular software for communication, please tell us.
2. Control over your own information

It is important that the personal data we hold about you is accurate and up to date. Please inform us if your personal data changes.

At any time, you may contact us to request that we provide you with the personal data we hold about you.

At any time you may review or update personally identifiable information that we hold about you, by signing in to your account on our website.

To obtain a copy of any information that is not provided on our website you should contact us to make that request.

When we receive any request to access, edit or delete personal data we first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.

Please be aware that we are not obliged by law to provide you with all personal data we hold about you, and that if we do provide you with information, the law allows us to charge for such provision if doing so incurs costs for us. After receiving your request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.

If you wish us to remove personally identifiable information from our website, you should contact us to make your request.

This may limit the service we can provide to you.

We remind you that we are not obliged by law to delete your personal data or to stop processing it simply because you do not consent to us doing so. While having your consent is an important consideration as to whether to process it, if there is another legitimate basis on which we may process it, we may do so on that basis.

1. Communicating with us

When you contact us, whether by telephone, through our website or by email, we collect the data you have given to us in order to reply with the information you need.

We record your request and our reply in order to increase the efficiency of our Business.

We do not keep any personally identifiable information associated with your message, such as your name or email address.

OR

We may keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high quality service.

1. Compliance with the law

Our privacy policy complies with the law in the United Kingdom, specifically with the Data Protection Act 2018 (the ‘Act’) accordingly incorporating the EU General Data Protection Regulation (‘GDPR’) and the Privacy and Electronic Communications Regulations (‘PECR’).

1. Review of this privacy policy

We shall update this privacy notice from time to time as necessary.